Data deletion instructions

ReNewTech Solutions · Last updated October 4, 2026

You can request deletion of your Meta/Instagram-derived information or Kindred account data without signing in to Kindred. This process is available to community members, workspace users and account owners, regardless of location.

How to request deletion

1. Email hello@renewtech.solutions with the subject Kindred data deletion request.
2. Tell us whether you are requesting deletion of your Instagram/Meta interaction data, your Kindred login/account data, or data for a workspace you own. You can request more than one category.
3. Provide the relevant Instagram username or account identifier if known, the business or workspace you interacted with (for example, The Lyon Den), and your Kindred sign-in email if the request concerns a Kindred account. Approximate interaction dates can help locate records; do not send full message transcripts unless needed.
4. Tell us how to contact you. If possible, send an account request from your registered email. We may ask for limited additional information to verify that the data belongs to you or that you are authorized to act for the account or organization.

Never send passwords, access tokens, app secrets or identity documents in your initial request. Do not post the request publicly or share other people’s private messages unnecessarily.

What happens next

An operator reviews the request, verifies identity or authority as needed, and identifies the relevant records. Depending on the request, these can include messages and webhook records, conversations, drafts, review decisions, contact identifiers, memory and notes, subscriber records, Show Some Love history, account mappings and Kindred authentication or membership information.

We will communicate the outcome, any clarification needed and any limits on deletion. An individual request does not authorize deleting other people’s information or an entire shared workspace. Some records may need to be retained for a specific legal, security or operational reason; if so, we will explain the applicable limitation. We do not promise a fixed completion deadline or immediate deletion from every provider backup.

The current service handles deletion manually. There is no self-service delete-account button or automatic deletion triggered merely by removing a social connection. For an update on your request, reply to the same email thread.

Disconnecting Instagram or a Facebook Page

To stop a connected account’s future use by Kindred, ask the operator to disconnect it and revoke Kindred’s access in the platform’s connected-app authorization controls where available. Ask separately for deletion of previously stored information. Disabling automatic replies alone does not stop incoming events or remove stored data.

Deleting data held by Kindred does not delete your Instagram/Facebook account, the original messages held by Meta or copies held independently by other participants. Use Meta’s own controls or request process for those records. Facebook Professional Mode personal profiles are not connected messaging accounts in Kindred.

Other privacy requests

For access, correction or questions about data handling, contact hello@renewtech.solutions. See our Privacy Policy for the current data categories, purposes, service providers and retention practices.